TABLE OF CONTENTS

• Query, using the search buttons
• Zooming in and selecting a parcel
• Moving the map using the pan buttons
• Printing the map
• Creating a buffer
• Browser Settings
• Troubleshooting

Query, using the search buttons:

To search for a specific parcel, click on one of the search buttons located below the "Location Map" to the left of your screen. An input box will subsequently appear in the upper right of your screen. Enter the information required, and use the tab key if necessary, to move to the next input field. Then, press the "Search" button. A list of matches will appear. Click on the Parcel ID in the list that best represents the parcel record you've requested. The map will then zoom to the selected parcel, highlighting it in red. Notice that you now have summary CAMA information to the right for your selected parcel. You can scroll up and down the summary "parcel" table by moving the vertical scroll bar to the right of the table, up and down.

Zooming in and selecting a parcel:

From the county-wide view of the map, you can zoom to see more detail by selecting the "Zoom In" button just above the map frame and then clicking on the map (or alternatively dragging the mouse and drawing a rectangle on the map).  Continue to zoom until you get to the level of parcel detail you require. You can select a parcel, by clicking on the "Select Parcel" button and clicking on the desired parcel.

Table of Contents

Moving the map using the pan buttons:

NOTE:
- Since the Property Information System uses HTML frames and JavaScipt to dynamically generate maps and "parcel" data, the browser should support frames and JavaScript.  
- To prevent your browser from displaying previously cached or stored pages, the browser should be set to compare cached documents with new ones on every visit.
- Since the generation of  tax maps are resource intensive on the server, certain functions can take approximately 10 - 15 seconds on the server. Please be patient.
- A display resolution of 1024 X 768 (or higher) is recommended for best results.

Printing problems . . . Everything prints except the map!

Several things may lead to this problem.

• Unsupported browser version
• Incorrect browser settings
• Insufficient memory usage
• Insufficient disk space for temporary internet files

For more information on browsers see "Browser Settings".

In addition, you can do the following, which may help to resolve your problem.

In the event insufficient memory usage is the cause, . . . First, close any additional programs you may have running, and try reprinting the map. Secondly, change your application performance settings as follows:

• From the "Start" button on your task bar, select "Settings", then Control Panel.
• Double click the system icon.
• Select the performance tab.
• Under Application performance, set boost to none.
• Click OK to close the system window and close the control
panel.

In the event insufficient disk space is the cause, . . .< First, ensure that your Recycling Bin is emptied. Which contains previously deleted files, and consumes disk space, typically on the 'C:\' drive. To do this, select the recycling bin (Icon on your desktop), by right clicking over the icon, which displays a popup menu, from which you can choose "Empty Recycle Bin". Secondly, you can clear cached files stored on your system as a result of accessing web sites. These are called "Temporary Internet Files", and can be deleted using your browser.

• From your IE browser, select the "Tools" pulldown menu, then "Internet Options...", and select "Delete Files" under the temporary internet files section. Select OK to delete the files, and OK again to close the Internet Options window.

• From your Netscape browser, select the "Options" pulldown menu, "Network Preferences", and the "Cache" tab. Then select "Clear memory (and Disk) cache now", and OK to close the network preferences window.

In addition you may want to check your settings for caching temporary internet files, to ensure they're to your choosing.

We suggest the following ONLY as a last result, as the practice of such is not generally recommended.

Alternatively, you may save the map to your local drive in either a PNG, or BITMAP (bmp) format. Either or both of these formats are supported by Microsoft's Word and Paint programs, as well as other graphic/image viewing programs.

The way this works is a function of the browser you are using:

• In IE6 there is a floating toolbar that will appear if you hover your mouse over the map. Click the Save icon.
• In IE7, Microsoft removed the floating toolbar. If you are using IE7 you can:
  • 1. Click on the Select Elements Tool
  • 2. Right-click on the map
  • 3. Save Picture As...
  • 4. Navigate to the location where you would like to store your map images
• In Mozilla Firefox, follow the steps above for IE7
• For other browsers, please check with your IS Department or consult the online documentation to determine if a plugin is needed.

Please send comments and/or questions to Wake County GIS at 
Office hours: Monday - Friday 8:30am - 5:15pm